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MERYNOX / Products / Service Operations

MERYNOX Service Operations Platform

In development

Operational orchestration platform designed to streamline and coordinate complex service operations, technician workflows, and service event lifecycles.

01 · The system

One connected record.

Current work · Customer, vehicle and service-order workflows for automotive service operations.

Servicelifecyclerecord Customer Vehicle Service order Workflow Status

Data model · three record types · field names only · no customer data

P1CustomerName and contact details. Each service order references its customer directly.
P2VehiclePlate, make and model, mileage.
P3Service orderOrder number, mileage at intake, reported issue, diagnosis, status. One customer, one vehicle.
P4WorkflowService-order workflows for automotive service operations.
P5StatusThe order's recorded state, held on the service-order record.

Current work · Customer, vehicle and service-order workflows for automotive service operations.

02 · Data model

Three record types.

Data model · How the three record types link, derived from the development data model. Field names only; not product UI and no customer data.

Customer
  • Name
  • Contact details
Service order
Record fields
  • Order number
  • Mileage at intake
  • Reported issue
  • Status
Related records
  • One customer
  • One vehicle
Additional recorded fields
  • Diagnosis
Vehicle
  • Plate
  • Make and model
  • Mileage

Each service order also references its customer directly.

03 · Current work and boundaries

What is implemented, and what is not presented.

Current work

Customer, vehicle and service-order workflows for automotive service operations.

Further lifecycle stages are in design and are not presented as current capability.

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